Policies & Guidelines

BESTSELLER's Code of Conduct describes the ethics and behaviour we want to promote throughout our supply chain and must be signed by our suppliers and handed down in their supply chains.

BESTSELLER’s Restricted Substances List (RSL) describes the limitation and prohibition of substances in products manufactured for BESTSELLER.

The RSL has been developed based on the latest legislation, precautionary principles and industry best practice – both in production countries, and where our products are sold.

Your worn out clothes have reuse and recycling value – don’t throw them away.

This guide provides you with useful advice to help you care for and maintain a long-lasting wardrobe, while also taking care of the environment.

Read about BESTSELLER's approach in sourcing regions with particular risk of human rights infringements or environmental risks. While some regions are banned from BESTSELLER production, others are subjected to a particular Human Rights Due Diligence focus.

At BESTSELLER, we have taken a strong stance on Animal Welfare. Animals must not be harmed for the manufacturing of our products.

For more than a decade, BESTSELLER has been a fur free company.

No children below the age of 15 can work at our supplier factories. If the statutory minimum age in the country is higher, this is applicable. In case we find child labour we have a clear policy on how to deal with the situation.

In BESTSELLER we respect human rights. It is essential to us that our business does not cause or contribute to adverse impacts on human rights and that our business partners respect human rights.

We acknowledge our responsibility to respect human rights but understand our limitations as an individual company. Therefore, we work in collaboration with industry and external partners to promote respect and support of human rights.

We are moving away from how we currently use plastic. In our Fashion FWD strategy, we have set out two goals specifically in this area:

- By 2025, we will phase out single-use virgin plastic wherever possible.

- By 2025, all consumer-facing packaging will be 100% reusable, recyclable or compostable.

This policy comprises our BESTSELLER criteria for sourcing of responsible paper-based packaging. The implementation of the policy is an important step to reach the following goal in our Fashion FWD Strategy:

- By 2025, all consumer-facing packaging will be 100% reusable, recyclable or compostable.

- By 2025, 100% of our key waste streams from our head offices and logistics centres will be recycled or reused.

BESTSELLER is committed to help drive sustainability forward in the fashion industry. This commitment spans across our entire value chain and our production processes; including the procurement of our raw materials, fabrics and our paper, paperboard and packaging.  

In some countries, we allow suppliers to employ workers, who work from home. We have made a Homeworking Policy, which must be followed at all times.

At BESTSELLER, we want each and every one of our colleagues to feel welcome and included at work. We believe that diversity and inclusiveness are advantages, promoting quality, good results and strong values. 

At BESTSELLER, we value the well-being of our colleagues. It is important that all colleagues thrive in their daily work and that BESTSELLER is a great place for everybody, including employees, customers, suppliers and other partners. We treat each other with respect and do not tolerate any form of unwanted behaviour in the form of sexual harassment.

We do not accept illegal workers in our supply chain. Only persons with a valid work permit may be present at the workplace.

BESTSELLER’s Code of Ethics is a set of binding guidelines made to help everyone at BESTSELLER understand what is expected of us, what acceptable behaviour is and what isn't.